UPDATE 2/13: WE HAVE HEAT! The part we were waiting on came in early and techs were able to swap it out this morning. As previously communicated, 1:1 sessions are on for today and all other programs including Collabs and drop-in will resume on Monday, 2/16.
UPDATE 2/12: The replacement part is due to our vendor tomorrow, 2/13. Deliveries are typically in the afternoon so it is doubtful we’ll have a tech dispatched the same day. Our hope is for an appointment set for first thing Monday, 2/16. All programming including 1:1 Mentoring, Collabs, and Open Clubhouse will resume as scheduled.
UPDATE 2/10: Collabs and dropping into the Clubhouse are on pause until we have a final resolution to the heating issue. 1:1 Sessions will proceed as scheduled. We are back to waiting for a part to arrive with the two previous attempts at a fix turning up empty. Thank you all for your patience through this disruption to programming. We will provide the next update when we can welcome all programs back to the Clubhouse.
UPDATE 2/9: The technician was here this morning for a couple of hours but was not able to come to a resolution on the issue. We are waiting for next steps. As a result, 1:1 sessions will continue as scheduled but open Clubhouse is closed for drop-in members. We will provide an additional update tomorrow for Collabs and open Clubhouse.
UPDATE 2/6: We have received confirmation that the second replacement part has been received and we are on schedule installation Monday morning (2/9). Assuming this resolves the issue, all programs will be on as scheduled for the week. We will provide an update to participants on Monday to confirm or provide additional information.
UPDATE 2/4: The replacement part arrived and technicians were out today to install. Unfortunately, that didn’t fix the issue and another part is required. The order has been placed and we continue to hope for a resolution by the end of this week.
On January 30th, the main heating system servicing the Clubhouse stopped providing heat. Technicians were dispatched but they were unable to get to the equipment due to ice accumulation on the roof. The maintenance crew that manages the IX park was able to clear a path on February 2nd. An additional tech was able to determine the cause of the heating issue but the fix required part to be ordered, leaving us without heat in the main space.
The room holds at approximately 60-65 degrees but is not suitable for programming. We will continue with 1:1 Mentoring this week using space that is separately heated. Collabs and open clubhouse are cancelled for the full week of 2/2.
We hope to have the heating situation resolved by 2/6 so that all programming can resume for the week of 2/9.